Sobend Posted January 2, 2014 Posted January 2, 2014 I have a relatively new laptop (bought last summer) that uses Windows 8. Lately it's been crashing. It says "blah blah blah your computer crashed" etc and it reboots, normally taking less than ten minutes to restart. Earlier today the same thing happened but my computer has not rebooted. I can't turn it off manually and I can't really pull the plug since it's a laptop. How do I get out of this and can begin using/fixing my computer? Quote
O hai im KAMIL Posted January 2, 2014 Posted January 2, 2014 Take out the battery if all else fails. Quote
Sobend Posted January 3, 2014 Author Posted January 3, 2014 That's what I ended up doing and it worked. Anyway, on to the crash issue. I got this message "Driver_IRQL_NOT_LESS_OR_EQUAL". Apparently it really only happens during gaming which I was doing at the time. Has anybody experienced this before and know how to fix it? I'm looking at stuff online and I honestly have no idea what people are talking about. Quote
Gary Oak Posted January 3, 2014 Posted January 3, 2014 (edited) That's what I ended up doing and it worked. Anyway, on to the crash issue. I got this message "Driver_IRQL_NOT_LESS_OR_EQUAL". Apparently it really only happens during gaming which I was doing at the time. Has anybody experienced this before and know how to fix it? I'm looking at stuff online and I honestly have no idea what people are talking about. Basically means one of your drivers is not working properly and needs to be fixed or updated. If you can find said driver and update it or re-install it, I believe you should be fine. Edit: It possibly could be your graphics card driver is outdated and crashes, if this is occurring whilst gaming. Part2: A driver is virtually a part of a program/system that allows a part of your computer to work. Whether its a card or program, the driver is what runs it smoothly. Edited January 3, 2014 by Gary Oak Quote
Sobend Posted January 3, 2014 Author Posted January 3, 2014 (edited) Apparently this problem is traceable to Avast antivirus software, but I don't have that installed so it must be something else. How would I be able to tell what driver/graphics card is causing the issue? I keep hearing stuff about dump files and they seem to be a bit hard to access (apparently I need to download a million things). Edited January 3, 2014 by Sobend Quote
O hai im KAMIL Posted January 3, 2014 Posted January 3, 2014 (edited) Alright to enable and view dump files: Control Panel -> System -> Advanced System Settings -> Start-up and Recovery -> Check 'Write an event to the system log' and 'Automatically Restart'. Choose a 'Small memory dump'. Crash your computer! Download BlueScreenView. It'll find your crash dumps (found in C:\Windows\Minidump) and display them, and you can use it to find out which driver is causing the crash. Edited January 3, 2014 by O hai im KAMIL Quote
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